KM2 Solutions nearshore BPO is supporting home service companies struggling with finding qualified contact center workers to deliver Customer Services, Claims Management, Appointment Setting and Service Provider Recruitment.

Something unusual is happening in the U.S. labor market, and while it’s not looking good domestically, it is driving greater interest in nearshore outsourcing. At the start of 2022, there were over 10 million job openings in the U.S., a nearly 40% increase from pre-pandemic levels. And to compound that, attrition in the U.S. labor market, or what has been dubbed “the Great Resignation,” is also at an all-time high. This vicious cycle, while perplexing, also shows no sign of remedying itself, so it does beg the question, where did all the people go?

Stimulus Checks:

Pandemic-era aid was a huge boost for American families with pandemic stimulus packages, expanded unemployment benefits, eviction bans, and other protections preventing the worst-case scenario for many Americans. This, coupled with the limited ability to spend frivolously due to lockdowns, means many Americans had actually generated a savings buffer by the time the economy recovered. While this is a diminishing resource, it is giving workers pause to rethink their options and career path, allowing them to be more selective about when and where they return to work.

Worker Health Concerns

With COVID-19 still a pressing issue, and as new variants manifest, one of the key concerns among reluctant workers, is naturally, their health. Even with the pivot to work-from-home for most contact center operations proving successful throughout the pandemic and a hybrid or blended approach becoming the new norm in the wake of vaccine developments, most operations still require populated brick-and-mortar operations for more sensitive transactions such as in the financial services sector. This hesitance is fueling a shortage in on-premises labor in the U.S., and companies are increasingly seeing greater viability and cost-effectiveness in the lesser impacted nearshore markets.

 

KM² Solutions operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients including: insurance claims services, franchised home services, home security, service pro recruitment and many more. The company provides clients with a host of solutions, including customer support and care, tele-sales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. Read More Here: